Terms & Conditions

CANCELLATION NOTICE

 

Please note that only sales made over the phone or the internet (ie not face to face) qualify for this Right to Cancel (Right to Cancel Policy).

Sales placed with us in person have their own Terms & Conditions issued at point of sale.

If you have any questions please do not hesitate to contact us.

COMPLAINTS PROCEDURE

 

It is our aim that no customer should ever require this document, but we are duty bound to supply it.

Life is never perfect but we strive to do our best and will always work with you to resolve any problem.

Our complaints policy

As part of our ISO 9001:2015 accreditation (International Standards Organisation – Quality Management System) we are committed to providing a high-quality service and reliable goods to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. The majority of matters can be dealt with as they arise by the staff concerned.

We are committed to ensuring that complaints will be investigated quickly, fully and fairly. Our customers must be confident that we take complaints seriously and feel that they are able to make a complaint with ease and that during any investigation, our customers are listened to, respected and kept informed at all times. Any deficiency in our working practices found following the investigation of a complaint will be acted upon as soon as possible.